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Bug #4730

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Mobile App – App Becomes Unresponsive After Remaining Idle for 10–15 Minutes

Bug #4730: Mobile App – App Becomes Unresponsive After Remaining Idle for 10–15 Minutes

Added by ashokbalaji B 2 days ago. Updated 1 day ago.

Status:
Resolved
Priority:
Urgent
Assignee:
Start date:
Due date:
% Done:

0%

Estimated time:

Description

Module: Mobile App
Sub Module: Session / Login


Welcome@123

Issue Description:
When a user logs in to the mobile app and leaves the app idle for around 10–15 minutes, the app becomes unresponsive.

Steps to Reproduce:

Login to the mobile app.
Keep the app idle for around 10–15 minutes.
Open/use the app again.
Observe the screen.

Actual Result:

App becomes completely stuck/unresponsive.
Dashboard and other screens do not load.
User cannot continue using the app.
After completely closing and reopening the app, the user gets logged out.

Expected Result:

App should remain responsive after being idle.
Dashboard should load normally when the user returns.
If the session expires, the app should show a proper session-expired/logout message and redirect to the login screen instead of becoming stuck.

Mobile app becomes unresponsive after being idle for 10–15 minutes, and the user is logged out only after force-closing and reopening the app.

YV Updated by yeshwanth V 1 day ago Actions #1

  • Status changed from New to Resolved
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